Membership policy

Membership Terms and Conditions

These Terms apply to all members on any membership plan, whether free or paid. They cover the agreement between you, the Member, and Soul Choirs, t/a UK Soul Choirs, 62 Joy Lane, Whitstable, Kent CT5 4LT.

By following the joining process of signing up through our website and selecting a Membership of UK Soul Choirs, you are accepting the terms and conditions in this Membership Agreement. For new members, you should only sign up and join if you are willing to accept them. For existing members, you should only continue to participate in the activities, experiences, and learning resources that we offer if you continue to agree with them.

These terms may be updated from time to time, to include additional clarifications or clauses relating to new products and services.

Only you, the person named in the online joining process, can benefit from this Agreement. If any of the terms of this Agreement are invalid, unenforceable or illegal, the remaining terms can still be enforced.

This Agreement is governed by the law of England and Wales. You should print a copy of this Agreement for future reference.

Membership Plans

We have different levels of membership, which are advertised on our website and are subject to future change. Each offers a core set of membership benefits.

Free Taster Membership
This membership offers the opportunity to try one of our rehearsals once, for free, before choosing to join the choir on a paid membership.

Choir Membership - Annual, Monthly or Termly fees
This membership offers access to our rehearsals, online resources, and a minimum of one performance per term.

Paid Plan Definitions

Flexi Monthly
Pay a recurring monthly fee with no long-term commitment. When you're convinced you want to stick around, you can log in to switch to an annual membership or cancel on your terms before your next renewal date.

Flexi Termly
Pay one fee per term (12-16 weeks depending on term to include a concert or public performance) for the terms you want to do. This plan is only available at the start of term; otherwise, pay monthly or annually.

Annual Membership
One annual payment that covers full membership for the year. Concessionary discounts apply.

Annual Membership (paid monthly)
This membership includes the same as an Annual Plan but split into 12 monthly payments. Concessionary discounts apply.

In addition to the standard 14 day cooling off period where will offer full refund for any time unused, we offer an early get-out of 4 months (the equivalent of approximately one term) to enable more flexibility for members who can no longer continue with us. The early get-out can only be used when cancelling a membership. It cannot be invoked with the intention of starting membership again after a holiday period, for example. We reserve the right to review or revoke this policy at any time. However, memberships entered into under this amendment will be honoured. Memberships cancelled and restarted after a holiday period will be subject to a balancing fee for the period missed.

Concessions

Concessions are only applicable to Annual Memberships and Annual Pay Monthly Memberships. If you fall under one of the following categories, apply CONC30 as a discount code on annual one-off membership or CONC30MONTH for annual monthly payments. This will reduce your annual membership by £30.

You are limited to one concession discount per subscription. We operate concessions on a trust basis, so please consider not using the code if you do not need it, to allow us to prioritise those who do. We reserve the right to withdraw our concessions policy if misapplied.

Eligible concessions:
Senior or Retired, Family members of current members, Unemployed, Students, Registered Disabled members, NHS and emergency services workers.

Under 27s Membership: We offer all under 27 year olds 50% off any membership. To apply, please email support@soulchoirs.com with photo ID showing your date of birth and choir registered name. All other details may be redacted. We will issue a personalised one-use discount code. The discount will be removed on the renewal following your 27th birthday.

Obligations as a Member

You agree to receive and read member communications and updates, and where required (for example to confirm attendance at performances), to respond to requests in a timely manner.

You agree to participate in activities in the spirit of our inclusive community values. You agree not to be disruptive to the Choir Leader or other members in rehearsals, performances, or choir sponsored activities.

Your attendance will be registered at Soul Choir rehearsal sessions and some performances, either digitally using the Soul Choirs Check-in web app or on paper where data signal is unavailable. Attendance data is used solely for internal and operational purposes and to comply with fire safety and insurance policies.

You agree that your actions at any of our rehearsals, events, performances, social gatherings or other occasions will not bring UK Soul Choirs into disrepute.

Disruptive Behaviour Policy

UK Soul Choirs fosters a respectful, enjoyable, and inclusive environment.

Members must treat each other and leaders respectfully. No participation under the influence of alcohol or narcotics. Membership may be terminated if behaviour disrupts others or impedes choir leadership.

Termination of Membership

Soul Choirs reserves the right to terminate a member's participation at any time if, in our reasonable opinion, their behaviour, personality, attitude, or musical ability does not align with the choir's ethos, culture, standards, or objectives. Any such decision shall be final.

Where membership is terminated by us, any applicable refund will be calculated on an equal pro-rata basis for the unused portion of the membership term. The member’s account will be deactivated and scheduled for deletion in compliance with GDPR regulations, and the individual will be removed from all choir communication channels, including any choir chat groups or private social media pages.

Payments by Members

Members agree to maintain timely payment through the online payment systems we provide. You agree to maintain secure card instructions with your payment card or bank for the period of membership.

If you are paying by credit or debit card, you agree to keep these details up to date. If you are paying for a full annual subscription split into monthly payments, you are responsible for completing payment for the full term.

Communications

We will primarily use the email you signed up with to communicate regularly, particularly at the beginning of each week during term time.

Members are advised to check spam or junk folders and whitelist our emails. We are not responsible if you do not receive communications due to email or security settings. Key information may also be posted in your Members Area.

While you can unsubscribe from emails at any time, we recommend that you do not while you are a member. If you are missing communications, please contact us and we will make every effort to resend important information.

Your Use of the Member’s Area

Access is granted based on your membership plan. You are responsible for keeping your login secure and not sharing it. If you forget your password, you can reset it via the login page. If you believe access is missing or incorrect, please inform us so we can correct it.

Use of Member Resources

We provide resources for rehearsals, events, and activities via the Member’s Area. These resources are for personal use only. Sharing or distributing them externally is prohibited. We reserve the right to terminate membership for misuse.

If unsure about the use of any resource, please consult your Choir Leader.

Consent for Marketing Materials

You consent to incidental inclusion in marketing photographs or videos taken at events or activities. We will endeavour to inform members when official photographers are present, and you can opt out of being included in shots.

Payment Methods

Where applicable, membership fees include VAT. We use secure third-party providers for online payments and do not store card details.

It is your responsibility to ensure payment methods are correctly set up and that payments are successful. Any overdue amounts remain payable in full.

Personal Information

We take your privacy seriously. Please read our privacy policy for details on how we collect, store, and use your personal information.

Health and Safety

We conduct health and safety risk assessments where appropriate. We are not responsible for injury or loss of personal belongings while attending events, rehearsals, or other activities. We hold appropriate insurance for all UK Soul Choirs run events.

Service Disruption

We aim to provide an uninterrupted full term of rehearsals. In case of illness of a musical director, we will try to find a substitute or extend rehearsals. If a session is cancelled, we will attempt to make up lost time online or via extended sessions.

Performance Rights

We aim for every member to experience at least one performance per term. We cannot guarantee the size, location, or nature of each concert. Members joining within four weeks of a performance should seek guidance on readiness from their musical director. We may decline performance participation or invite non-members at our discretion.

Additional Performance Fees

Membership fees do not always include performance-related costs. Fees may be charged for specific venues, parties, or live musicians. Participation in performances is optional.

Additional Activities

From time to time, additional activities may be offered beyond core rehearsals. Some may be included in your membership; others may be ticketed or offered at a member discount.

COVID-19 Policy

If government enforced COVID-19 restrictions prevent in-person rehearsals, we will resume our Home Sing programme of online sectional rehearsals and monthly social sessions. Refunds are not offered, but we can pause memberships on request for those unable to use the online platform.

Refund Policy

You can cancel within our cooling off period and receive a pro rata refund for all subscriptions for up to and including 14 days. Beyond this, see our cancellation policy below for details on annual plan cancellations within term.

Cancellation Policy

Annual Membership:
Cancellation on an Annual (paid yearly) plan: The first 3 months of membership are charged at £57 per month. From month 4 to month 12, the rate is £33 per month. If membership is cancelled during the term, charges are recalculated based on the period of use and the applicable rates. Any difference between amounts paid and amounts due will be refunded.

Example: Cancellation after 5 months
3 months × £57 = £171
2 months × £33 = £66
Total charged = £237
Annual fee equivalent = £330
Refund due = £93

Cancellation on an Annual (paid monthly) plan: You must complete 4 payments before cancelling at no penalty. If cancelling within 4 months then your rate reverts to the FLEXI rate of £57 per month for up to the first three months.

Annual monthly payments are intended to run through holiday breaks including the longer summer break. If you intend to continue membership after a holiday break, you cannot cancel on this basis and then sign up again. Anyone cancelling on this basis will be charged for the missed months when they rejoin in order to continue as a member. In this situation, a member will be notified by email that the payment will be coming out after 5 working days.

We can pause memberships in certain circumstances at our discretion, however we will not be able to pause memberships over the summer months June to August.

Flexi Monthly and Termly:
Flexi Monthly auto renews. Please cancel from your profile before next renewal to stop future payments. Minimum term is one month.

Flexi Termly is a one off product and does not auto renew. No refunds are available except within the statutory 14 day cooling off period. Where a refund is issued within this period, it will be calculated on a pro rata basis over a 12 week term, based on weeks used, for up to two weeks.

Our Rights

We reserve the right to increase membership prices at any time, including within an annual monthly membership. You will receive at least one month’s notice, during which you may cancel your membership. After this period, your payments will be updated to reflect the new rate for your next renewal.

If you have difficulty making payments, please contact us at support@soulchoirs.com so we can try to offer assistance.

Diversity and Inclusion Policy

At UK Soul Choirs, we celebrate diversity and strive to create a truly inclusive and equitable community. We welcome members from all backgrounds and experiences, and we are committed to providing a space where everyone feels respected and valued.

Discrimination or harassment of any kind is not tolerated. We aim to reflect the rich diversity of our communities in our membership and leadership. We encourage open communication and continuous learning around inclusion.

We believe that music is for everyone. Our commitment to diversity ensures that our choir remains a space where joy, creativity, and connection can flourish for all.

Amendments

UK Soul Choirs reserves the right to amend these terms and conditions at any time without notice.

Contact Details

Use our support enquiry form, email us at support@soulchoirs.com, or write to us at:

UK Soul Choirs
62 Joy Lane
Whitstable
Kent
CT5 4LT

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