Membership Terms and Conditions

These Terms apply to all members on any membership plan, whether free or paid.

They cover the agreement between you, the Member, and UK Soul Choirs, t/a Soul Choirs, 62, Joy Lane, Whitstable Kent CT5 4LT 

By following the joining process of signing up through our website and selecting a Membership of UK Soul Choirs you are accepting the terms and conditions in this Membership Agreement. 

For new members you should only sign up and join if you are willing to accept them. 

For existing members, you should only continue to participate in the activities and experiences and learning resources that we offer if you continue to agree with them.

These terms may be updated from time to time, to include additional clarifications, or clauses relating to new products and services.  

Everytime we update our membership terms we will communicate changes to members.

Only you, the person named in the online joining process, can benefit from this  Agreement.   If any of the terms of this Agreement are invalid, unenforceable or illegal the remaining  terms can still be enforced.  

This Agreement is governed by the law of England and Wales.  

You should print a copy of this Agreement for future reference.  

 

Membership Plans

We have different levels of membership, which are advertised in our website, and subject to future change.

Each offers a core set of membership benefits.


Free Taster Membership

This membership offers the opportunity to try one of our rehearsals once, for free, before choosing to join the choir on a paid membership.

 

Choir Membership - Annual, Monthly or Termly fees

This membership offers access to our rehearsals, online resources and a minimum one performance per term.

 

Obligations as a Member

You agree to receive and read Members communications and updates, and where required, for instance to confirm attendance at performances, to respond to requests in a timely manner.

If you choose to take part in activities laid on for members, you agree to do so with the community spirit as laid out in our policy.

You agree to not be disruptive to the Choir leader or other members in rehearsals.

You agree that your actions at any or all of our rehearsals, events,  performances, social gatherings or any other occasions you will not bring UK Soul Choirs into disrepute. 

 

Payments by Members

Members agree to maintain timely payment through the various online payment systems we set up to collect payment.

Where applicable, you agree to maintain a direct debit instruction with your bank  for the monthly Membership amount.  


If we collect payment by credit or debit card, you agree to keep these card details up to date throughout the term of your membership.

Where Members are paying for a full annual subscription, but broken into smaller payments, it is the responsibility of the member to pay for the full term for which their subscription runs.


Communications 

We will primarily use the email you have signed up with to communicate with you on a regular basis, and during Terms, this will likely be an email at the beginning of the week.

Members are advised to search for our emails which may have landed in spam or junk folders, and to whitelist them.

We are not responsible if for whatever reason, you are not receiving communications from us due to your email and security settings.

We will also post occasional updates with key information to ensure all members have the necessary information when login in.

Whilst you can unsubscribe from emails at any time, we recommend that you don’t whilst you are still a member.

We are not responsible for emails which have not been delivered for any reason. Members should login regularly to keep up to date with events and activities, and alert us if you think you are missing communications, and if so, we will endeavour to send you.


Your use of the Member’s Area

Access to the Members Area is granted based on your membership plan.

You are responsible to keep your login secure and not share with anyone.

If you forget your password, you can request to reset it via the website login page.

If you believe you do not have access to the content based on your active subscription, you are responsible for letting us know so we can check this and amend access rights as necessary.

Use of our Member’s Resources

We will make every effort to produce clear and useful resources for you to enjoy the various rehearsals, events and activities laid on for you, and we share this via the Member’s Area with you.

You must use the online resources and downloads we make available in our members area or any connected app in the proper manner.

These resources are not to be distributed or shared beyond your own personal use. If we find resources are being shared by a member then we reserve the right to terminate their membership.

You must consult your Choir Leader if you are unsure about use of any of our resources. 

Your Consent to be included in marketing videos or photographs.

You consent to incidental inclusion in marketing photographs that we may take  from time to time, at any of the events, experiences or activities we organise.

We will endeavour to warn members when we have contracted official photographers, and you can ask them not to be included in any shots.

Payment methods  

Where and if applicable, the membership fees payable are inclusive of VAT at the rate applicable at the current time. 

We may use a range of 3rd party payment providers that provide secure online payments, and we do not store anyone’s credit card details.

Members always maintain control of their payment details so can cancel payments at any time. 

It is the  responsibility of a Member to ensure their payment method is set up correctly and their fees are being paid/collected successfully. While we or our payment system providers may inform you of any issues or errors that can occur from time to time, any overdue amounts will be payable in full.  


Collection of your Personal Information  

We take our Members privacy seriously 

Please read our privacy policy.


Your Health and Safety

Where we deem it appropriate, or where it is required by venues, we will carry out specific health and safety risk assessments to ensure we have assessed any risks to our members and or the general public.

We are however not responsible for damage to person or personal belongings whilst attending rehearsals, events or other activities we organise on your behalf, before and after.

We hold appropriate insurance for all events run by UK Soul Choirs.

 

Provision of Service and/or disruption to Rehearsals 

We take every care to ensure we put on an uninterrupted full term of rehearsals. 

In the case of illness of a musical director taking rehearsals, we will endeavour to find a stand in or provide extended rehearsals to catch up.

In the case of cancellation of a rehearsal, we will make every effort to catch up on lost learning time either online or in extended rehearsals.

Right to perform in our public performances

We want all our members to enjoy the experience of performing with the choir at a formal public concert should they wish to do so. 

Each term we plan to organise at least 1 performance, but we cannot guarantee the size, location or nature of the performance.

For members who join within 4 weeks of a performance, they should seek advice from the musical director as to whether they are ready to perform.

We reserve the right to refuse a member to perform in a concert and will lay out the reasons if that is the case.

We reserve the right to invite non-members to perform in the concert at our discretion.

 

Additional Performances fees

The basic membership fee does not cover any performance fees which may be charged, depending on the venue we are to perform at.

These will depend on the venue we are performing at and sometimes are free, other times cover access to a party or for additional costs e.g for musicians. The Member is not obliged to perform.

Additional Services and Activities

From time to time, we organise additional activities which are in addition to the core programme of rehearsals.

Some of these may be included in membership, some will be ticketed on a first come first served basis, and some may be discounted to our members.

COVID-19 Policy

In the unlikely event that government enforced COVID-19 restrictions prevent in-person rehearsals, we would return to our full Home Sing programme of 3 sectional rehearsals per week plus monthly Social Sing format for as long as is necessary. We cannot offer refunds but those who cannot make use of the online platform should email us to let us know in reasonable time so we can pause their membership, restarting when restrictions ease.

Refund Policy

We offer a range of plans which is designed around a member’s preference of paying and reflects their commitment to the choir’s activities. As such we do not offer refunds on monthly subscriptions. 

 

Our Rights

We reserve the right to increase the price of membership. We will give you at least 1 full  months' notice of any price increase and will make it clear when the price increase will take effect.

During this notice period you reserve the right to terminate your membership in accordance with  these terms and conditions. If you choose not to terminate your membership before the date the increase becomes effective, the price of your membership will be increased in  accordance with our notice. 

If you are paying by direct debit your monthly payments will  automatically be amended to cover the new price. 

If you are paying by credit or debit card, this amount will automatically be charged. 


Member Misconduct

Members agree that UK Soul Choirs cannot be held financially responsible  for damage caused by any misconduct of its members.  

 

Amendments  

UK Soul Choirs Reserves the right to amend these terms and conditions at any time without notice.  


Contact Details  

Use our online enquiry form or contact us at the following address:  


UK Soul Choirs

62, Joy Lane

Whitstable

Kent

CT5 4LT